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Direct Support Connect Changes - Frequently Asked Questions

What is changing?

​On May 17, 2024 you will no longer be able to create new accounts. Current users can still access their accounts.

​On June 21, 2024, Direct Support Connect will no longer operate as a job posting or matching site. Users will not be able to access their existing accounts.

Why is the site changing?

As of June 21, 2024, the Direct Support Connect website will no longer be supported. The Minnesota Department of Human Services is exploring other options to support direct support workers and the people who hire them.

Will the site be available after June 21, 2024?

Yes, the Direct Support Connect website will remain available with basic resource information.

Can I still log into my account before June 21, 2024?

​Yes, you can still access your account information before June 21, 2024.

​What will you do with my information?

​Only your first name, last name and email will be saved in a secure database after June 21, 2024. This information will be used to email you if we create a new tool in the future. The rest of your account information will automatically be deleted. You can log into your account and delete your account before June 21, 2024, if you want.

How can I delete my account?

Sign into your account before June 21, 2024. Click on the person icon in the gold banner at the top of the page. Select Delete Account, select a reason from the drop-down menu, and then select Delete Account to save this change.

When will I stop receiving email notifications from Direct Support Connect?

​As of June 21, 2024, you will no longer receive notifications from admin@directsupportconnect.com regarding your account, job postings, connections, etc.

​What if I want to continue communicating with someone I matched with on Direct Support Connect?

​You will need to ask the person for their personal email address or phone number using the ‘message me‘ feature within your account for any communication after June 21, 2024. Direct Support Connect staff cannot provide contact information to you – only the person can share their contact information.

​Where can I find resources to hire a direct support worker, like a PCA?

​Where can I find resources to find a job as a direct support worker, like a PCA?

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